Brother

KC Inks Ltd are a Brother Approved Independant Retailer. I thought you might like to know a little background and why we chose Brother and not somebody else. The information about Brother is taken from their own website.

The company was incorporated in 1934. Based in Nagoya, Japan they now have offices throughout the world and manufacturing plants in Japan, Taiwan, Korea, America, Malaysia, Ireland and the UK. Brother has operations in 28 countries and is sold in more than 100 countries.

The UK subsidiary began in 1959 in London, but moved to Manchester in 1968, into a sewing machine factory (Brother don't just make printers you know!) The Manchester office is the headquarters of Brother Europe. Brother also has a factory in Ruabon, Wales making typewriters. The Manchester office also provides sales, marketing, technical support, warehousing and distribution and a customer support call centre. I think that the British call centre is SO IMPORTANT - speaking to somebody in this country who understands relieves so much of the associated frustration!

Brother also has an ISO9001 which is an internationally recognized standard for Quality Management Systems which includes; quality of service and repair, consistency of order processing, operational controls and customer liason procedures. They recently won the Microscope ACES award for "Environmental Company of the Year" Brother were the ONLY printer manufacturer to be nominated. Another accolade was scoring 100/100 in the "Ethical Company Organisation Good shoppong Guide" for the fourth year in a row!

There are a couple of reasons why KC Inks chose to affiliate with Brother. First of all customer service. I firmly believe that good service (with a smile) is the way forward in any business. Make everyone happy! I have found Brother to be very good to deal with.

Secondly from my own experiences. A long time ago I bought a Brother fax machine, not very expensive, just to plod away at the back of the office. Then one day I printed out some holiday snaps on it.... and they came out really well! Then I did a photo album for a friends birthday, again very good results. Which I thought for a little fax machine was rather good. Since then we have gradually replaced all the printers (inkjet and laser) in the office with Brother and we are of course very pleased with them. All because of that first little fax....